1. Service scope and permitted use
Check&Go provides a cloud-based software platform for hospitality operations, including, by way of example, operational PMS workflows, direct booking, self check-in, guest portal, operations desk, payments, distribution, reporting, CRM components and centralized plan and tenant governance.
The service is delivered through web interfaces and configurable workflows for each property, plan and active module set. Access is permitted only for lawful professional purposes consistent with the customer business and the intended use of the platform.
The exact service perimeter depends on the subscribed package, activated add-ons and contractual limits relating to rooms, users, hotels, volumes, storage or other operating parameters.
2. SaaS plans, active modules and provisioning
The platform is distributed as a SaaS product with structured plans, contract terms and modules that may be enabled or disabled. Some capabilities are included in the base package, while others may be available as optional add-ons, commercial extensions or quoted services.
Tenant provisioning, roles, limits, feature flags, environments and operating settings are configured according to the activation scope agreed during onboarding or subsequently modified by authorized customer personnel or by the platform superadmin within the contractual perimeter.
The provider may update commercial naming, packaging or public catalog presentation without unilaterally reducing the service perimeter already purchased, except where technically necessary for security, compliance or third-party dependency reasons.
3. Accounts, roles, access and credential security
The customer is responsible for creating, assigning and revoking user accounts authorized to access the platform, as well as for correctly configuring roles, hotel scope, operating permissions and administrative profiles.
Credentials are personal and must not be shared. The customer must adopt adequate password practices, internal security policies and, where available or required by the platform, two-factor authentication for administrative or high-privilege users.
Any activity performed through valid customer accounts is presumed to be attributable to the customer organization unless timely evidence of fraudulent use is provided. The customer must promptly report any suspected unauthorized access, abuse or credential compromise.
- The provider may suspend or limit compromised, inactive or non-compliant accounts.
- Shared accounts, unlawful impersonation and attempts to bypass permissions or limits constitute a contractual violation.
4. Operational data, bookings, guests and self check-in workflows
The customer may use the platform to process data related to bookings, rooms, guests, documents, payments, preferences, stay profiles, operational tickets and related content. The customer warrants that it has the legal and operational authority to input, process and retain such data within the limits permitted by applicable law.
Booking engine, quote, payment link, self check-in, guest portal, document upload, assisted OCR, signature, guest communication and post-stay feedback modules operate according to the customer configuration. The customer remains responsible for the accuracy of data provided to guests and for final verification of information needed for check-in, invoicing and legal compliance.
The existence of automatic checks, formal validations, alerts or review logic does not relieve the customer from supervising front desk processes, guest admission, stay authorization, access issuance, document review and proper handling of guest information.
5. Payments, gateways, collections and commercial documents
The platform may integrate payment gateways, desk collection flows, payment links, refund workflows, reconciliation boards and commercial document support tools. Unless otherwise agreed in writing, the customer acts as merchant of record toward its guests and payment partners.
The activation and use of Stripe, PayPal, SumUp, Nexi or other providers depend on valid customer accounts, correct credentials, any required KYC verification and compliance with the provider terms of service.
Transaction fees, chargebacks, disputes, reserves, settlement times, geographic restrictions, refund rules and specific capability availability may depend on the third-party provider and are not entirely under the control of the platform provider.
Receipt, invoice, PDF archive and email-delivery functions are operational support tools. The customer remains responsible for the legal and tax qualification of each document, applicable numbering, tax data accuracy and all obligations owed to tax authorities or intermediaries.
6. Third-party integrations, OTA channels and external services
The platform may connect to OTA channels, messaging providers, email services, payment services, OCR or KYC vendors, digital locks, terminals and other third-party APIs. Such integrations remain subject to the technical and contractual availability of the relevant provider.
The customer is responsible for supplying and maintaining external credentials, provider accounts, required configuration, local mapping and operating prerequisites needed for correct integration behavior. The provider is not liable for errors caused by incomplete setup, data mismatch, revoked access or third-party API changes.
Integrations may be suspended, degraded or require maintenance when third parties change endpoints, policies, authentication methods, certification requirements or access conditions. The provider will use reasonable efforts to maintain compatibility but cannot guarantee uninterrupted continuity over dependencies outside its direct control.
7. Service availability, support and maintenance
The provider operates the service with reasonable continuity, monitoring and maintenance practices, while acknowledging that actual availability may depend on internet connectivity, cloud vendors, third-party services, supported browsers, security policies, maintenance windows or urgent interventions.
Support levels, dedicated channels, response targets, service windows and SLA commitments depend on the purchased package or specific commercial arrangements. In the absence of a dedicated SLA, support is provided on a best-effort basis and prioritized according to the provider operational policies.
The provider may deploy corrective, improvement or security updates without prior notice where necessary to protect the platform, service continuity, data integrity or technical compliance. Planned interventions will be communicated in advance whenever reasonably possible.
8. Security, backup, monitoring and operational continuity
The platform includes security and governance controls such as authentication, audit logging, signed URLs, rate limiting, backup, restore, monitoring, alerting, tenant segregation and similar safeguards consistent with the SaaS operating model. These controls reduce risk but do not eliminate all operational or cyber risk.
The customer remains responsible for the security of its own endpoints, devices, networks, browsers, email accounts, payment terminals and workstations used to access the platform. The customer must also maintain internal procedures for access control, offboarding, authorization reviews and incident handling.
Backup and restore functions are continuity and recovery tools. Unless otherwise agreed in writing, the provider does not guarantee specific RPO or RTO targets or the total absence of data loss in the event of exceptional incidents, unlawful customer conduct or external failures beyond reasonable control.
9. Compliance, authority flows, privacy and regulatory obligations
The platform may provide tooling for city tax support, commercial documents, structured exports, authority workflows, guest data handling, retention and other hospitality-specific obligations. These tools assist the customer but do not replace the customer legal, tax, privacy or regulatory assessment.
The customer remains solely responsible for the accuracy of data sent to authorities, for meeting deadlines, for the legal basis of personal-data processing, for guest notices where required and for the lawfulness of communications sent to guests, prospects, partners or third parties.
For personal-data matters, the parties may also rely on any applicable data processing agreement. In the absence of a specific governing document, these terms, the platform privacy notice and mandatory law apply.
10. Fees, renewals, suspension and plan changes
Fees are due according to the subscribed plan, contract term and any activated add-ons or ancillary services. Unless otherwise agreed, subscription fees are invoiced in advance according to the agreed billing cycle and are exclusive of taxes, duties or statutory charges.
Upgrades, downgrades, renewals, trial periods, suspension for non-payment and reactivation follow the applicable commercial configuration and billing policies published or agreed during onboarding. The provider may suspend the service or selected modules in cases of unpaid amounts, unlawful use, fraudulent bypass of limits or platform security risk.
Changing plans or add-ons may affect pricing, limits, feature scope, support levels or the availability of specific workflows. The customer is responsible for assessing the operational impact of any requested change before activation.
11. Intellectual property, license and restrictions
The platform, code, interfaces, models, workflows, trademarks, logos, documentation, standard visual assets and all related intellectual-property rights remain owned by the provider or its licensors. The customer receives only a limited, non-exclusive and non-transferable right to use the service during the contract term and within the subscribed scope.
Except where expressly allowed by mandatory law or a written agreement, the customer may not copy, resell, sublicense, decompile, reverse engineer, systematically extract platform data, bypass security measures, replicate proprietary workflows or use the service to build competing products based on unauthorized software access.
12. Term, termination and data export
The contractual relationship continues for the period set out in the applicable order or subscription and renews or terminates according to the relevant commercial documents. Upon termination, access to the platform may be disabled or limited according to offboarding policies and the technical time reasonably required to complete service closure.
Any data export, backup, document retrieval or configuration export capabilities remain available only within the supported technical perimeter and the applicable retention period. After that period, the provider may delete, anonymize or archive data in a non-accessible manner in accordance with law, contract and internal policy.
Termination does not release the customer from accrued payment obligations, past liabilities, legally required retention duties or any obligation that by nature survives the end of the relationship.
13. Warranties, limitation of liability and indemnity
Except as expressly set out in specific agreements or required by mandatory law, the platform is provided with the characteristics described in the commercial and technical documentation available at the time of activation. The provider does not warrant that the service will be free from minor defects, temporary interruptions or incompatibilities caused by third-party services, devices or providers.
To the maximum extent permitted by law, the provider is not liable for indirect damages, loss of profit, loss of opportunity, loss of goodwill, data loss not caused by wilful misconduct or gross negligence, penalties arising from customer non-compliance, improper use of the service, misconfiguration, compromised credentials or customer-driven regulatory breaches.
The customer agrees to indemnify and hold the provider harmless against third-party claims, sanctions, disputes or costs arising from unlawful content, inaccurate data, breach of obligations toward guests or authorities, improper use of gateways or OTA channels, unauthorized communications or any use of the platform in breach of law or these terms.
14. Order of precedence, amendments and applicable law
In the event of conflict between contractual documents, and unless otherwise agreed in writing, the following order of precedence applies: signed order form or commercial offer, any master agreement, any SLA and DPA for the subjects they specifically regulate, and finally these general terms.
The provider may update these terms to reflect legal, technical, security, packaging or service-structure changes. Updates take effect from the date stated on this page or from a different date communicated to the customer, without prejudice to any customer remedies expressly provided in the applicable contract.
Unless otherwise stated in the specific contractual documents, the applicable law and competent forum are those indicated in the commercial agreement signed with the customer or, where absent, those determined under the law applicable to the service provider entity.